It’s not Me. It’s You. (updated)

There's a bug in one of the blogging platforms I use which has been consistently appearing during regular use. (Not this one, BTW.)

It's a minor bug, but it's appearance has become annoying and tedious. I continually remind myself that the service is free, and that I shouldn't complain.

Yesterday however, I figured I should take a moment to notify them about it as it could be helpful for them to know.

The response (from offshore) is below:

PSE&G: A Public Utility’s Failure to Inform the Public

It's been nearly four days that I, and a number of my neighbors, have been without power due to this year's early snow storm.

While the storm was unexpected, the results were not: the snow was dense and heavy and the abundance of leaves still on the trees made it easy for snow to find purchase on weak limbs which fell onto power lines. Given that I live in a town called Maplewood, you can imagine how many old, large trees we have in town and that extent of the damage is probably higher than other towns.

Needless to say, it's got me a bit torqued out. Finally, this morning, I had to get on a plane to go to Blogworld LA, leaving my wife and son home without electricity and a wood stove that neither of them are comfortable operating.

But what's really got me pissed off is our utility company, PSE&G.

Say what you’ll do. Do what you say.

I had an entirely frustrating experience with AT&T Wireless yesterday. (Shocker!) To their credit, the story ends well, but it strongly reinforced a principle that I learned early in my career: set proper expectations and manage them accordingly. Even better: under-promise and over-deliver, if you can.

My ordeal with AT&T began with my pre-ordering of the iPhone 4S (note the pre part) . I always like to have the latest iPhone so I can understand its capabilities when creating apps or mobile marketing programs. (And yes, I'm guilty of being an Apple enthusiast. Sue me.)

Luckily, my wife and I are on alternating upgrade cycles for our iPhones and she doesn't care if she has the newest hardware. So, during every iPhone refresh I get a new one and she gets my current one. (That's a pretty sweet deal.) 😉

She's been asking me about the upcoming product refresh since she's grown tired of the quality of the photos and video on her iPhone 3 GS and wanted my iPhone 4. So, when they announced the start date and time for for the iPhone 4S pre-orders, I set my alarm an hour early on that day so I could make sure to get an order placed before they ran out of the first production run of devices.

The Strategies and Tactics of Show Prep

Unlike Kris and Betsy, for most of us, life isn't show prep. It's actually real work. I have some basic concepts that I consider during show prep, production and post-production. I want to minimize post-production. It's a time suck and some people can really get obsessive about it (ahem...). You want to produce the best… Continue reading The Strategies and Tactics of Show Prep