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Saturday
May312008

Best Customer Service Email EVER, Ecommerce Edition

I received this email today in response to a customer support message that I sent to Neighborhoodies:

We at Neighborhoodies think Curiosity is an underrated virtue, so thank you for writing in. This email is merely to confirm that your question or comment has been successfully received.

Here is your ticket number:

http://www.neighborhoodies.com/ticket_view.php?tlid=XXXXXXXXXXXXXXX

Ticket Number: XXXXXXXXXXXXXXX

It is a meaningless number and you do not need it. Nevertheless, please print out this number, memorize it, then shred the number into pieces and eat it. Chew first. If at that moment your phone rings, it’s us. Let the phone ring twice then speak the code in Swiss-German, or make guttural sounds to indicate you are choking on the shredded bits. Thank you.

Sincerely,
Neighborhoodies

I think it's great when a company doesn't take itself too seriously - but still treats its customers with respect.

[tags]Email, Neighborhoodies, Ecommerce, Customer Service, Brand Experience, Communication, Humor[/tags]


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