I love my Kindle and I'm a big fan of Amazon - even more now after dealing with their Kindle Customer Support folks.
My Kindle developed a strange crack on the bottom of the unit where the ports and volume control are located. I called Amazon support to explain the situation and they immediately shipped a new Kindle (so I wouldn't be without mine while they replaced it.)
When the new one arrived, the process for deactivating the original Kindle and activating the replacement was fast and flawless.
I packed up my original unit into the replacement's box, slapped on the return shipping label that Amazon sent me and off it went, back to Kindle-land.
Nice job, guys.
[tags]Amazon, Kindle, Amazon Kindle, Customer Service, eBook Reader[/tags]