Media Temple Responds
Thursday, November 30, 2006 at 5:23PM
jf in Blogs, Brand Experience, Communication, On Digital Media, Tech

I received a response today to my recent support requests and blog posts about Media Temple:

Dear John,

Our records indicate that you recently opened up a support request related to an open incident, wide-spread problem, or known issue relating to (mt) Media Temple's new (gs) Grid-Server system. We want to apologize for the inconveniences this may have caused you.

We are compensating you 2 months of service as a concession for the troubles we may have caused you and your site. No action is required on your part. In the next 24 hours this will appear in your account in the form of a credit.

We will be announcing GRID MASTER RELEASE (v.1.1), and version upgrade which fixed hundreds of bugs and will dramatically improve your overall experience with this system.

(mt) Media Temple wishes to thank you sincerely for your patience during the course of these incidents. We believe the (gs) Grid-Server is an amazing system with new technology that has only begun to reach its real potential. Please look forward to announcements in the next few days relating to our new master release.

Thank you again.

Best Regards,

(mt) Media Temple
Hosting Operations


This is definitely good customer service on their part. Of course, free or not, I'll have to see how the service holds up over the next two months. If I continue to be unsatisfied, I'll vote with my feet.

Nonetheless, I appreciate the gesture and respect their focus on the customer.

Technorati Tags: , , , , , , , , , , ,

Article originally appeared on gadgetboy dot org - The Weblog of John Federico (http://gadgetboy.org/).
See website for complete article licensing information.